Street Outreach Engagement Solutions helps cities, nonprofits, universities, and outreach programs strengthen engagement with people experiencing unsheltered homelessness.

Through the Street Outreach Trust and Service Engagement Toolkit (SOTSET), organizations receive a structured outreach model designed to improve trust-building, increase service acceptance, and create stronger pathways to housing, healthcare, and long-term support.

The SOTSET model translates research on relationship-based outreach, continuity of care, and trust-based engagement into a practical system that outreach teams can use in real-world field settings.

Unlike generic toolkits or one-time trainings, our services include customized implementation, ensuring the model aligns with your organization’s workflow, staffing structure, local partners, and reporting requirements.

How the SOTSET Implementation Process Works

Every organization that licenses the SOTSET Toolkit undergoes a structured onboarding process to ensure the system is tailored to its outreach program and community.

Step 1

Consultation #1: Readiness & Pre-Assessment (90 Minutes)

The implementation process begins with a structured consultation to understand how your outreach program currently operates.

During this meeting, we review:

• Outreach goals and target population

• Staffing structure and team roles

• Outreach routes and field operations

• Current engagement strategies

• Partner organizations and referral pathways

• Documentation requirements and reporting expectations

• Safety protocols and field considerations

This consultation serves as a pre-needs assessment and helps identify opportunities to strengthen outreach, engagement, and service linkage.

Step 2

Needs Assessment & Toolkit Customization

After the consultation, we conduct a rapid needs assessment and tailor the SOTSET Toolkit to your organization.

This process includes:

• Mapping your outreach workflow

• Aligning referral pathways with local partners

• Configuring documentation templates

• Assigning roles within the outreach process

• Customizing outreach scripts and engagement tools

• Configuring the evaluation dashboard for your reporting needs

This ensures the toolkit fits your program rather than forcing your program to adapt to it.

Step 3

Consultation #2: Tailored Toolkit Training (90 Minutes)

Once the toolkit has been customized, we conduct a second consultation to train your team on its use.

During this session, we review:

• The customized outreach workflow

• Field documentation templates and forms

• Trust-building engagement tools

• Referral and service linkage workflows

• The 7-week implementation cycle

• The program evaluation dashboard

By the end of this session, your team will have a fully configured outreach system and a clear implementation plan.

Our Service Packages

To support different organizational needs, SOTSET is offered in three service tiers.

Tier A: Toolkit License (Standard)

The SOTSET Toolkit License provides organizations with a complete outreach framework designed to standardize trust-based street outreach.

This tier includes the full toolkit, onboarding consultations, and a customized implementation plan.

What you receive

SOTSET Implementation Manual

A step-by-step guide explaining how to structure outreach operations using the SOTSET model.

Training Curriculum

The toolkit includes training materials covering:

• Motivational interviewing for outreach

• Trauma-informed engagement

• Harm reduction principles

• Person-centered and strengths-based practice

• De-escalation and safety practices

• Volunteer recruitment and supervision

• Outreach scripting and engagement strategies

• Ethical documentation standards

Trust-Building Engagement Tools

Practical tools used during outreach interactions, including the Engagement Pulse Items, which help outreach teams assess perceived trust, safety, and relational connection during interactions.

Field Documentation Templates

Ready-to-use outreach documentation forms, including:

• Outreach encounter forms

• Intake forms

• Consent and confidentiality forms

• Incident reporting templates

• Service linkage documentation

• Referral tracking forms

• Follow-up documentation templates

Case Management & Referral Workflows

Structured workflows that guide outreach teams in connecting individuals to:

• Housing programs

• Healthcare services

• Benefits enrollment

• Behavioral health services

• Community resources

Policy & Protocol Templates

Policy templates covering:

• Outreach safety procedures

• Ethical practice guidelines

• Documentation standards

• Confidentiality practices

• Professional boundaries

Program Evaluation Dashboard

A structured system that allows organizations to track:

• Engagement levels

• Service acceptance

• Referrals and follow-ups

• Outreach activity trends

• Continuity of care

7-Week Implementation Cycle

A repeatable cycle designed to help outreach teams implement the toolkit, monitor progress, and improve outreach performance over time.

Tier B: Toolkit + Training (Plus)

The Tier B Toolkit + Training (Plus) package is designed for organizations that want more than a tailored toolkit. In addition to everything included in Tier A, this package provides live virtual training to help staff, interns, volunteers, and outreach leaders confidently apply the SOTSET model in real-world outreach settings.

This option is ideal for organizations that want their team not only to receive the tools but also to develop the skills needed to use them consistently and effectively. Instead of leaving implementation up to interpretation, Tier B helps strengthen staff readiness through structured instruction, guided practice, and implementation-focused learning.

What Tier B Includes

• Everything included in Tier A Toolkit License (Standard)

• Up to 9 live virtual training sessions

• Up to 9 total hours of instructor-led training

• Training delivered over approximately 2 to 6 weeks

• Typical schedule of 1 to 2 sessions per week

• Standard session length of 60 minutes, with some sessions able to be combined into 90-minute sessions when appropriate

• Curriculum delivery, guided discussion, implementation planning, and Q&A

• Leader-ready facilitation notes to support internal reinforcement

Training Topics May Include

• Trauma-informed street outreach

• Motivational interviewing for outreach engagement

• De-escalation and field safety practices

• Ethical documentation standards

• Outreach scripts and trust-building conversations

• Volunteer and peer integration models

• Referral workflows and service linkage strategies

• Using the process and summative evaluation dashboard

Why Organizations Choose Tier B

Tier B is for organizations that want team-wide learning and stronger staff preparation before rolling out the model in the field. It is especially useful when multiple staff members, interns, or volunteers need to understand the same workflow, language, documentation expectations, and engagement approach.

Rather than simply handing over a toolkit, this package helps your team build confidence using the SOTSET model through live training that connects the materials to actual outreach practice.

Best For

Tier B is best for cities, nonprofits, universities, and outreach teams that want a tailored toolkit plus live staff training to improve consistency, readiness, and implementation quality.

Tier C: Toolkit + Implementation Support (Premium)

The Tier C Toolkit + Implementation Support (Premium) package is the highest level of support offered through SOTSET. It includes everything in Tier B, plus hands-on implementation support during one full 7-week implementation cycle.

This option is designed for organizations that want guidance not only before launch, but also while the model is in use. Tier C provides structured support during rollout so organizations can troubleshoot barriers, strengthen follow-through, improve documentation consistency, and maintain fidelity to the SOTSET model.

What Tier C Includes

• Everything included in Tier B Toolkit + Training (Plus)

• Weekly implementation support during one full 7-week cycle

• One 60-minute virtual check-in per week for a total of 7 calls

• Up to 2 email consults per week during the 7-week cycle

• Real-time guidance for implementation questions, troubleshooting, and workflow alignment

• A structured fidelity review during Week 7

• A written Fidelity Summary + Corrective Action Plan

• End-of-cycle process evaluation support

What the Weekly Support Is For

The weekly implementation calls are designed to help organizations stay on track as they use the model in the field. These sessions can be used to:

• Review implementation progress

• Address barriers in real time

• Reinforce documentation and follow-up expectations

• Strengthen consistency across staff roles

• Support workflow alignment

• Troubleshoot dashboard and data-entry issues

Fidelity Review Included

Tier C also includes a structured fidelity review at the end of the 7-week cycle. This review looks at whether the model is being implemented as intended, including areas such as:

• Documentation completeness

• Safety workflow adherence

• Role clarity

• Outreach workflow consistency

• Dashboard data integrity

Following the review, the organization receives a written Fidelity Summary + Corrective Action Plan with strengths, gaps, and next-step recommendations.

End-of-Cycle Evaluation Support

At the end of the cycle, support is also provided to help the organization review dashboard trends and complete the 7-week process evaluation summary. This helps stakeholders better understand what was implemented, what follow-up occurred, what barriers came up, and what adjustments may be needed moving forward.

Why Organizations Choose Tier C

Tier C is for organizations that want the strongest level of support during rollout. It is especially useful for teams that are launching a new outreach structure, coordinating across multiple staff roles, or wanting accountability and coaching while implementation is taking place.

Rather than trying to figure everything out after purchase, Tier C gives organizations direct support during the most important part: actual implementation.

Best For

Tier C is best for organizations that want a tailored toolkit, live staff training, and hands-on implementation supportduring a full rollout cycle.

Optional Updates & Support Plan

Organizations using the SOTSET Toolkit may enroll in an optional annual updates and support plan.

This plan provides continued access to improvements, the latest research, new training materials, and technical assistance.

Annual subscription includes

• Access to updated templates, scripts, and workflow tools

• New training materials and learning modules

• Updated implementation guides

• Recorded micro-trainings

• Up to six hours of virtual technical assistance per year

This allows organizations to keep their outreach program aligned with evolving best practices.

Who Our Services Are For

Street Outreach Engagement Solutions works with:

• Cities and municipal homelessness programs

• Nonprofit outreach organizations

• Universities and social work field education programs

• Faith-based service organizations

• Community outreach teams

Our goal is to help organizations build stronger outreach systems that increase engagement, improve service acceptance, and create pathways to housing and stability.